Courtney has almost 20 years of experience in employee benefits and wellness initiatives and over 15 years of experience in development and implementation of targeted communication campaigns and research and engagement efforts. As Executive Vice President of Walker Benefit Services, Courtney provides guidance and oversight for ongoing projects, manages key client relationships, and establishes and cultivates new business partnerships. In addition, Courtney conducts anecdotal research (including focus groups and in-depth interviews), develops communication materials, and provides account management support for various clients.
Previously Courtney worked as a Federal Account Manager in the health insurance industry, primarily covering the Baltimore and Washington, DC metropolitan areas. While in this role, Courtney was responsible for membership retention and growth, cultivating strong relationships with benefit coordinators, and strategically executing tactical components of customized business plans for individual agencies.
Courtney served as the Secretary of the Worldwide Employee Benefits (WEB) Baltimore Chapter for a number of years and she is a member of the Mid-Atlantic Business Group on Health (MAGBH).
Courtney is an honors graduate of Johns Hopkins University with a Bachelor of Science degree in Molecular and Cellular Biology and a Bachelor of Arts in Spanish.